Unanswered questions

Honestly, I’m deeply disappointed with this latest update. I’ve been using Miro for almost 3 years, but these recent changes have made daily work incredibly frustrating.Key issues: Dashboard & Folders: All custom cover images have disappeared, and folder views are now locked to a "list" layout. This completely breaks visual navigation. Toolbar & Hidden Tools: The main toolbar now permanently pins 4 tools that are barely used in daily workflows. Meanwhile, core essentials—like Text, Sticky Notes, and the Pen—are hidden. Having to constantly open menus to hunt for basic tools severely slows down the workflow. Missing Essential Features: Instead of breaking working UI elements, it would have been far more useful to add native audio uploading directly onto the board, without relying on third-party apps. This update creates unnecessary extra clicks and friction. It's easily the worst update in 3 years. Please give us back customizable toolbars, standard folder views, and focus o

Hi! While I was trying to fix the framing on a PDF export, I tried creating a frame and all my images disappeared. Above the image of a PDF I got to export before and then the way it looks after the frame creation. I tried looking into the History but there’s nothing that fixes it. Is there anything I can do to save this one? Thanks in advance.

if I dont use the miro desktop app it will sometimes go completely blank and I have to restart the entire app.is this a known bug and if so is it being worked on?i can restart the app and have it work fine but its annoying to do so.  

I need help with a board issue. Some shapes and content on my board have disappeared unexpectedly on my important work. I can only see the lines and text for those diagrams.I already tried the following troubleshooting steps:Reviewed board history Restored an earlier version Tested in different browsers Cleared cache Opened the board in the desktop appNone of these steps brought the missing content back. 

Dear Miro Team,My name is Yelyzaveta, and I am an English teacher from Ukraine. I would like to express my sincere gratitude for the exceptional support you have extended to Ukrainians; it truly makes a significant impact.Miro has become an integral component of my lessons, enhancing the interactivity, engagement, and organization of the learning experience. My students greatly enjoy utilizing it for brainstorming, vocabulary games, and visually structuring their ideas. It has genuinely transformed my teaching approach, particularly in an online environment.However, many educators in Ukraine are currently facing financial constraints that hinder their ability to access premium tools. A complimentary Miro subscription would be immensely beneficial, enabling me to continue developing dynamic and high-quality lessons without limitations. It would also allow me to create more boards, which is crucial for structuring different topics and organizing multiple lessons effectively. I would like

Hi!I need help with a board issue. Some shapes and content on my board have disappeared unexpectedly on my important work. I can only see the lines these diagram.I already tried the following troubleshooting steps:Reviewed board historyTested in different browsersCleared cacheNone of these steps brought the missing content back. Note: I have a Miro's free plan. Could you help me get the board view back?

I built out a blueprint but every time I go to use it, it tells me that there is an error creating the space. I am newer to Miro, but was able to get this to work the other day when I had less boards in it. Most of these boards are just placeholders for me and there’s nothing in them at the moment. Anyone know what to do? This is what I receive after I click “create space” 

Dear Miro Support Team, I hope this message finds you well. My name is Olha Radchenko, and I am an English language teacher at the First Gymnasium named after Matviy Nomys in Ukraine. I teach students in grades one through eight, and I rely heavily on digital tools to organize my lessons. I am writing to kindly request your assistance in accessing a free premium subscription, either through your ongoing support program for Ukrainian users or the Miro Education Plan. Given the current situation in Ukraine, maintaining high-quality, interactive education for children is both challenging and crucial. Access to Miro's premium features allows me to create engaging, collaborative activities and better organize learning materials for my students during our online and hybrid classes. I would be extremely grateful for your support in upgrading my account. Please let me know if you need any additional documents, such as my teacher ID or school verification, to process this request. Thank you ver

Dear Miro Team,My name is Anastasiia, and I am an English teacher from Ukraine. I am currently living and working in Ukraine, and I would like to express my sincere gratitude for the support Miro has provided to Ukrainians. It truly makes a significant difference.Miro has become an important part of my teaching. I use it to make my lessons more interactive and engaging, as well as for brainstorming, vocabulary activities, and visually organizing ideas. My students really enjoy working with Miro, and it has greatly improved the learning experience, especially during online lessons.However, many Ukrainian educators are currently facing financial difficulties, which makes it challenging to pay for premium educational tools. A complimentary Miro subscription would be incredibly helpful and would allow me to continue creating dynamic, high-quality lessons without limitations. Having access to more boards would also be very useful for organizing different topics and lessons.I would therefore

Dear Miro Team,My name is Anastasiia, and I am an English online tutor based in Ukraine.I am writing to kindly ask if my account a**************6@gmail.com could be considered for a free Education Plan or an upgrade as part of Miro’s support for Ukrainian educators. Having access to these tools would greatly help me continue teaching my students effectively.Thank you so much for standing with Ukraine and for your consideration.Best regards,Anastasiia

Hello! I have a Free Miro account and my team was originally registered in Russia. I currently need to upgrade because I need more than three editable boards for my tutoring work.However, the Upgrade option is not available for my team.I have access to a foreign bank card and would like to purchase a Starter subscription using it. I also need to preserve my existing boards and keep them editable.Could you please clarify whether I can create or convert a paid team with the appropriate billing country while keeping my existing Miro account, and then move my existing boards to that team?I would appreciate instructions for the officially supported way to do this.

Hello,This morning, I was prompted by Miro to request access to a board that I originally created. This was unexpected because I had been actively using and viewing the board since arriving at the office.After clicking the "Request Permission" button, I was redirected to a dashboard that I had never seen before. Miro then prompted me to either create a team or delete my account. To avoid losing access, I created a team for our organization. However, after doing so, the board is no longer visible, and I have been unable to locate it.This issue caused significant disruption to my workday. I had a meeting scheduled this morning to present information from that board, and I was forced to cancel due to these technical difficulties.Can someone please help me recover access to the board or determine what happened to it? Any assistance would be greatly appreciated, as the information on the board is important for ongoing projects.

For further plannings I need the Annual Calendar for 2027.  Link to 2025/ 2026: https://miro.svcloud.org/app/dashboard/?tpTemplate=8f676632-30e4-4046-81ef-5f049adaefe5&isCustom=false&share_link_id=515111569335 When will it be available? 

Hi! I have no team or board. And I have no idea how to make one. Is it a bug?Help me make new team and new boards, please 

When I used the “Share presentation” feature (to include links on internal confluence), the links initially worked, but now consistently show a “This shared content is no longer available, The widget behind this link was removed, locked, or is no longer shared on the board”.Also when I tried to copy a new link to the presentation, it immediately shows this message. Is this feature broken? 

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools.Could you please assist me in

My name is Daria, and I am a 19-year-old student from Ukraine. I study Philology and Translation at Vinnytsia Mykhailo Kotsiubynskyi State Pedagogical University.I use Miro for studying English and teaching my students. It is a very helpful tool for interactive lessons and collaboration.I would like to ask if it is possible to receive a free or discounted plan for Ukrainian students or educators. Access to more features would greatly improve my studies and teaching.Thank you for your time and support!Best wishes,Daria

I was using the Windows desktop app when, all of a sudden, I was unable to load the board. 

Hello Miro Team,My name is Kira, and I am an independent online English tutor from Ukraine.I teach children and teenagers through one-on-one online lessons and create my own educational materials. Miro has become one of my favorite tools because it helps me make lessons interactive and engaging.As an independent tutor, I do not work for a school or university, so I do not have an educational email address. Unfortunately, purchasing a paid subscription is currently difficult for me.I would like to kindly ask if it would be possible to provide me with free access to Miro, or to consider my case for the Education Plan or any other program available for independent educators.I use Miro exclusively for educational purposes and would be very grateful for any opportunity to continue creating interactive lessons for my students.I would be happy to provide proof of my teaching activity, including my educational materials, Telegram channel, and other information if needed.Thank you very much for

Dear Miro Team,I hope this finds you well. My name is Anastasiia, and I am writing to you from Ukraine.I run a small English language school called WayUp and a separate education project, BVA Academy. Miro is where our lessons actually live: the boards, the vocabulary maps, the exercises my teachers build for students who log in from wherever they happen to be that week. Some of them study from other cities now, some from other countries. The boards are one of the few things that stayed the same for them.I am writing to ask for your help. Keeping a subscription billed in euros has become genuinely hard for us. Income in this country is unpredictable in a way that is difficult to describe on paper, and every foreign-currency payment now competes with things I cannot postpone. I have already cut what I could cut. Miro is the tool I keep trying not to give up, because giving it up means our lessons become noticeably poorer for people who have lost enough already.I am attaching the receipt

Hi, I'm Fernando — need help recovering a deleted boardI created and owned a board my team has used for months Today I found the board was deleted I understand only owners can restore boards, but I'm unable to do so myself I tried getting Business trial access to check the trash, but still no luck I checked other organizations/teams on my account and found nothing there either Is there a way to check who the current owner is, or get the owner's email, so I can follow up?Any help is appreciated — this is time-sensitive for my team. 

Hello Miro Support Team,I hope you're doing well.I'm experiencing an issue with one of my Miro boards. Unfortunately, it doesn't open and never finishes loading.I'm using Google Chrome, and this issue has been occurring for more than six months. Every time I try to open the board, I receive the following error message:Error message: Out of MemoryI've tried refreshing the page, but the problem persists.The board contains a large number of images and teaching materials, so I wonder if its size might be related to the issue.This board is incredibly important to me. Over the years, I have created and collected a large amount of teaching materials on it, and I use them in my lessons with children. Losing access to this board has had a significant impact on my work.I would sincerely appreciate it if you could investigate this issue and help me restore access to the board. I would be truly grateful for any assistance or solution you can offer.Here are the details:Browser: Google ChromeError m

While duplicating a board and working on the duplicated board, I deleted a bunch of content and replaced it with content a copied in from another board. The deleted content has disappeared from the original board.I tried ctrl Z, it didn’t work. Then I tried going through the activity, but it only included activity from the board that the copied content came from.In trying to recover the deleted content I went back going back through versions and history, however the Board History only goes back to July 22. Today is July 31, meaning all work in that period has been lost. Please advise. 

For standard Miro Card items, the card details UI displays the following fields:Status Estimate Assignee Start Date End DateHowever, we cannot retrieve the Estimate value through either the REST API or the Web SDK.REST APIRequest: GET /v2/boards/{board_id}/cards/{item_id}The response contains fields such as: { "id": "3458764517517819000", "data": { "assigneeId": "3074457362577955300", "description": "sample card description", "dueDate": "2023-10-12T22:00:55Z", "title": "sample card item" }, "type": "card"}There is no estimate property or any related field in the response.

Good evening!My student and I cannot open one of my Miro boards, the rest is working fine. I’ve tried to follow all the steps that should be taken in this case but they wouldn’t help. The board is this one: Thank you in advance for your help!